We may collect the following categories of personal information: identifiers, internet or other electronic network activity information, geolocation, and sensitive personal information. We more fully discuss the pieces of personal information we collect below.
We may collect certain contact information from you, such as your name, email address, telephone number, and mailing address so that we can add you to our mailing list. When you are on our mailing list, we may mail you our newsletter and other relevant information. You may opt-out of our mailing list at any time. We may request your zip code so we can recommend resources in your area like local chapters or to connect you with local elected officials.
At AFSP, diversity and inclusion are very important to us. To help us better serve diverse communities, at event registration and through our surveys, we may request demographic information such as your gender, race or ethnicity, sexual orientation, and gender identity, but it will always be optional. We collect such information to ensure we are reaching a diverse population and are designing programs and activities to meet those populations’ specific needs. If you would like to opt out of or limit our use of such sensitive information, please fill out this Data Subject Access Request form. Please note that we generally aggregate this information and do not link individuals to their responses.
We always want to ensure that we are providing the right services and making our programs better, so from time to time we may request that you complete a feedback survey. Filling out this survey is always optional. Optional demographic information collected in the surveys is to ensure we are reaching a diverse population and are designing programs and activities to meet those populations’ specific needs. We also want feedback on who we are reaching through our programs and events and how your experience was with the organizers of the programs and events. To provide information on who we are reaching, many of our evaluation surveys ask the participants to provide their city & state using a Google map. We use third-party providers who specialize in survey software to provide these services.
- If you are a facilitator, we may ask you to complete a survey regarding your experience hosting an event.
- If you are a participant, we may ask you to complete a survey letting us know what you thought of the event.
When you donate, we collect your name, email address, mailing address, and payment card information. Your name, email address, messages, and donation amount may be viewed in the donor application when utilizing the internal messaging feature. This information is used to process your donation, send you a thank you note, and keep you up to date with information at AFSP. Payment card information is provided directly by users, via the AFSP Site, into our third-party PCI/DSS-compliant payment processing service to which AFSP subscribes, and AFSP does not, itself, process or store the card information. We strongly encourage you not to submit credit card information by email or text. Occasionally, donors, attendees, or volunteers will ask AFSP employees to, on their behalf, enter payment card information into the PCI/DSS-compliant payment processing service to which AFSP subscribes. When AFSP employees receive payment card information from donors, attendees, or volunteers by email, fax, phone, or mail, it is entered as instructed and then deleted or destroyed.
When you register for one of our events, we request that you create an account with our third-party fundraising application partner. We collect your name, mailing address, phone number, and email address (collectively, “Contact Details”) so we can send you updated information in connection with the event. We may also ask for your connection to suicide, and your answer may contain personally identifying information, including sensitive health data and optional sensitive personal information which could identify your racial or ethnic origin. The information that you provide us regarding your connection to suicide is always optional. If you qualify for a T-shirt, we collect your shirt size to provide this to you.
If you attend an event in person and did not pre-register, we have a QR code which directs you to our online forms so you can register and donate with a credit card. If you prefer to donate with cash or a check, we will have you complete a form with minimum Contact Details and provide you with an envelope which is sent via UPS to our third-party processing service.
Public Policy Information
Our online AFSP Action Center helps you stay up to date on the state and federal bills that need your support and policies that impact your community. When you support AFSP through the Action Center, we collect your Contact Details. When you email elected officials through the Action Center or sign up to attend an advocacy event, you must register as an AFSP Volunteer Advocate. As a Volunteer Advocate, you may choose to receive monthly email updates from our public policy office that will alert you to the legislation and policies that need your support as well as upcoming policy events. We also allow you to sign up for our newsletters.
With local programs and events in all 50 states, AFSP’s chapters are close to your location. We collect your zip code so we can find the chapter which is closest to you. If you sign up for Local Chapter Communications, we will collect your Contact Details and add you to the chapter email distribution list. Emails will be sent for events like Out of the Darkness Walks, International Survivor of Suicide Loss Day, and many other events in your area.
When you become a volunteer, we collect your name, mailing address, email, and phone number so we can contact you regarding volunteer opportunities in your area and to keep you up to date with information at AFSP.
If you are a volunteer with one of the Chapter Boards or a Healing Conversations volunteer, we may also collect your gender, ethnicity, and other sensitive information to help AFSP create diversity in its Boards and programs.
Creating a Digital Memory
When you choose to create a Digital Memory Quilt square, the information shared with AFSP will be made publicly available. This is completely voluntary and the information we collect for this is your name, state where you live, and email address plus a “square title”, image, and description. We use a third-party provider to create these squares.
In addition to Contact Details, Scientific Advisors (SA) are asked to provide professional contact information, areas of expertise and, if requested, reviews of grant applications through a third-party provider. SA’s names and institutions are shared on our website. Our online AFSP Apply for a Research Grant serves as a third-party managed portal for submitting research grant applications. When you submit a grant application, we collect your professional contact and institutional information. Assigned SA grant reviewers are able to read your application and review your Contact Details and provide online reviews through the third-party portal.
As a public service, AFSP provides a list of support, education, and bereavement groups but we do not run, recommend, endorse, or fund any of these groups. These groups may collect your personal information, but it is not provided to AFSP. These groups follow different rules regarding the collection, use, and sharing of your personal information. We encourage you to read their privacy policies.
Healing Conversations Information
AFSP offers personal support for suicide loss survivors through our Healing Conversations program. Healing Conversations is our volunteer-led peer-to-peer support program for suicide loss survivors. To facilitate this support, AFSP collects your name, email address, phone number, city, state, age range, primary language, connection to the loss, plus the month and year of the loss. We also collect information related to the visit and provide follow-up surveys. We collect this information to create a volunteer connection that best matches the loss survivor’s needs.
When you order DVDs, apparel, and other items from the AFSP store, we use a third party to provide these products to you. Your name, email, mailing address, and payment information are collected so we or our third-party partners can process your payment information, arrange for shipping, and provide you with an invoice and/or confirmation. We may also use this information to communicate with you if there are any questions related to your order. Payment card information is provided directly by users, via the AFSP Site, into the PCI/DSS-compliant payment processing service to which AFSP subscribes, and AFSP does not, itself, process or store the card information. If you give this information directly to AFSP, we will process it on your behalf and not keep a record of it outside the appropriate third-party provider.
Call, Event Recordings, and Transcripts
If you contact AFSP for information or assistance, we may listen for training and quality assurance purposes. The information contained in these transcripts will depend on what you voluntarily provide to us.
If you attend one of our online events, we may record the event and your appearance using a third-party provider. These recordings and the information contained in them may be made publicly available.
We may collect personal data at other points on our Site or in relation to other affiliated programs and/or services offered by the AFSP. When such data is collected, a notice will be provided stating that personal data is being collected.
We may collect information to connect with you about your use of social media, blogging, or other communication methods you may use on behalf of AFSP.
We do not use any automated decision making in the performance of data analytics for reasons of employment or financial consideration. In some situations, we may engage third parties to create automatedly generated customer scores developed from publicly available sources.
We may use aggregate information to improve, enhance, modify and maintain our services or develop new services as well as conduct quality control measures.
We may use aggregated demographic and psychographic information from a third-party provider to create personas which are used for corporate support.