We collect contact information such as your name and email address so that we can add you to our mailing list. You may opt-out of our mailing list at any time. Sometimes we also collect your full mailing address. We use third-party providers to manage this information. We may request your zip code so we can recommend resources in your area like local chapters or connect you with local elected officials. We may also use third-party services to supplement or to ensure the accuracy of your contact information.
At AFSP, diversity and inclusion are very important to us. To help us better serve these communities, at event registration and through our surveys we may request demographic information such as your gender, race or ethnicity, sexual orientation and gender identity, but it will always be optional. This information is stored in multiple third-party vendors like survey tools and event registration providers.
We always want to ensure that we are providing the right services and making our programs better, so from time to time we may request that you complete a feedback survey. Optional demographic information collected in the surveys is to ensure we are reaching a diverse population and that we are designing programs and activities to meet those populations’ specific needs. We also want feedback on who we are reaching through our programs and events, plus we want to know how your experience was with the organizers of the programs and events.. We use third-party providers who specialize in survey software to provide these services. These surveys are optional.
- If you are a facilitator, we may ask you to complete a survey regarding your experience hosting an event.
- If you are a participant, we may ask you to complete a survey letting us know what you thought of the event.
When you make a donation, we collect your name, email address, mailing address, and payment card information. This information is used to process your donation, send you a thank you note, and keep you up to date with information at AFSP. Payment card information is provided directly by users, via the AFSP Site, into our third-party PCI/DSS-compliant payment processing service to which AFSP subscribes, and AFSP does not, itself, process or store the card information. We strongly encourage you not to submit this information by email or text. Occasionally, donors, attendees, or volunteers will ask AFSP employees to, on their behalf, enter payment card information into the PCI/DSS-compliant payment processing service to which AFSP subscribes. When AFSP employees receive payment card information from donors, attendees, or volunteers by email, fax, phone, or mail, it is entered as instructed and then deleted or destroyed. You may request that AFSP erase your data or cease processing it, subject to certain exceptions, by contacting us at [email protected].
When you register for one of our events, we request that you create an account with our third-party fundraising application partner. We collect your email address so we can send you updated information. We collect your preferences for other events you may want additional information on, and we collect your connection to suicide. If you qualify for a t-shirt, we collect your shirt size to provide this to you. We also collect your mailing address and your mobile phone number with the option to receive text alerts.
Public Policy Information
Our online AFSP Action Center helps you stay up to date on the state and federal bills that need your support and policies that impact your community. When you support AFSP through the Action Center, we collect your contact details in our third-party partner application. When you email elected officials through the Action Center or sign up to attend an advocacy event, you have the option to register as an AFSP Volunteer Advocate. As a Volunteer Advocate, you will receive monthly email updates from our public policy office that will alert you to the legislation and policies that need your support as well as upcoming policy events.
With local programs and events in all 50 states, AFSP’s chapters are at the forefront of suicide prevention. We collect your zip code so we can find the chapter which is closest to you. If you sign up for Local Chapter Communications, we will collect your contact information in our third-party partner application and add you to the chapter email distribution list. Emails will be sent for events like Out of the Darkness Walks, International Survivor of Suicide Loss Day, and many other events in your area.
When you become a volunteer, we collect your name, mailing address, email, and phone number in our third-party partner application so we can contact you. This information is used to contact you regarding volunteer opportunities in your area and to keep you up to date with information at AFSP.
Creating a Digital Memory
When you choose to create a Digital Memory Quilt square, the information shared with AFSP will be made publicly available. This is completely voluntary and the information we collect for this is your name, state where you live, and email address plus a “square title”, image, and description. We use a third-party provider to create these squares.
When you order DVDs, apparel, and other resources from the AFSP store, we use a third party to provide these products to you. Your name, email, mailing address, and payment information are collected so we or our third-party partners can process your payment information, arrange for shipping, and provide you with an invoice and/or confirmation. We may also use this information to communicate with you if there are any questions. Payment card information is provided directly by users, via the AFSP Site, into the PCI/DSS-compliant payment processing service to which AFSP subscribes, and AFSP does not, itself, process or store the card information. If you give this information directly to AFSP, we will process it on your behalf and not keep a record of it outside the appropriate third-party provider.
Call Recordings and Transcripts
If you contact AFSP for information or assistance, we may record your call or maintain a transcript for training and quality assurance purposes. The information contained in these transcripts will depend on what you voluntarily provide to us.
If you attend one of our online events, we may record the event and your appearance using a third-party provider. These recordings and the information contained in them may be made publicly available.
We may collect personal data at other points on our Site that state that personal data is being collected.
We may collect information to provide you with our newsletter.
We may collect information to connect with you about your use of social media, blogging, or other communication methods you may do on behalf of AFSP.
We do not use any automated decision making in the performance of data analytics for reasons of employment or financial consideration. In some situations, we may engage third parties to create automatedly generated customers scores developed from publicly available sources.
We may use aggregate information to improve, enhance, modify and maintain our services or develop new services as well as conduct quality control measures.
We may use aggregated demographic and psychographic information from a third-party provider to create personas which are used for corporate support.